Terms and conditions

Installation

• Installations will comply with the latest edition of BS7671 and any amendments in force.
• Any making good or re-decorating, including but not limited to filling in chases is excluded from the quote unless otherwise stated. 
• Replacement lights may have a footprint and fixing brackets different to the existing lights, some holes and unpainted walls/ceilings may remain. 
• Any rubble and rubbish will be tidied up but left for the customer to dispose of unless otherwise stated.
• Whilst we try to clean up as best we can dust and small bits of rubble may remain.
• Due care will be taken to prevent accidental and unnecessary damage, however if there is accidental or unnecessary damage, Watt & co. Electrical will not be liable to repair or pay for repairs to any damage sustained during the scope of the work.
• Any additional work not in the quote will be subject to a quote before works will be carried out.
• Fault finding may be unsuccessful. 
• Parts supplied by Watt & Co. Electrical that have gone faulty will be replaced free of charge under the manufacturer's warranty (up to 3 years) depending which is sooner; accidental damage and damage by misuse is not covered. Any 3rd party installations or alterations to the property will void the warranty. 
• Certificates can not be given for 3rd party installations.
• Certificates may be released after final payment.
• The client has 3 months from the invoice date to log any complaints.
• Accessories including but not limited to sockets and switches will be white plastic unless otherwise stated.
• The description and scope of the work is liable to change without notice. The installation will be made safe and a variation order will need to be accepted before work can continue if extra work will be needed.
• By accepting the quote the customer agrees to allow Watt & co. Electrical to take pictures, and film the work carried out for, but not limited to promotional material and social media. 
• If client supplied materials are faulty or incorrect then additional charges will incur to replace them. 
• Due to further risk of electric shock and potential for future problems to arise, Watt & Co. Electrical will not allow outdoor work in the rain. 
• Standalone PIRs and PIR lights will be configured to our standard settings. Further visits to alter the settings may incur an additional cost.

Quotes, invoices, payments and fees

• All work is subject to a quote before it commences.
• Installation work will be subject to a non-refundable deposit before work is carried out unless otherwise stated.
• Where labour is carried out on an hourly rate, the total is rounded up to the nearest hour.
• Invoices are due on receipt. Cash and card payments to be made on completion of the project and may be charged to a card we already have on file.
• If the total of an invoice is not paid within 1 month of the 'due by' date, legal action will be taken to re-claim the money. Legal costs, late payment fees, interest and any additional labour fees will be added to the invoice.
• The scope of the work detailed in the quote is liable to change after the quote has been accepted.
• By accepting a quote the client agrees to let Watt & co. Electrical keep their contact details.
• Changes to a clients information on certificates or reports will incur a £80+VAT administration fee payable before the release of the new certificate or report.
• If a job gets cancelled through no fault of Watt & co. Electrical, all fees such as but not limited to, wholesalers re-stocking fees will be passed on to the customer.
• Phone calls may be recorded for training and monitoring purposes.
• If the client cancels a job prior to starting then the deposit is non-refundable.

Welfare and access

• Potable running water, electricity and a water closet will be accessible and free of charge. If this is not possible, any hire charges for equipment or welfare facilities will be passed on to the customer.
• If access to the property is not available to carry out works on the agreed date and time, a £80+VAT charge will apply and be added to the final invoice.
• Any return visits to finish a job due to poor access and any time spent waiting for access to a property will be charged at £80+VAT per hour with a minimum 1 hour billable which will be added to the final invoice.
• Abuse to any member of staff in any capacity will not be tolerated and will results in us removing ourselves from the job and sending an invoice for the work carried out + a fee of £80+VAT for loss of work.